Our company is located on the territory of the European Union (Republic of Slovakia), so with regard to consumer rights, we use European legislation, namely the standards established for sellers and buyers of software (digital products).
The main regulatory acts that regulate the rights and liability of buyers and sellers:
DIRECTIVE 199944EC OF THE EUROPEAN PARLIAMENT (of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees)
DIRECTIVE 201183EU OF THE EUROPEAN PARLIAMENT (of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council)
In accordance with the above directive, the buyer is entitled to a refund only if the product has been technically defective and cannot be used for its intended purpose.
Reasons for refund
You have 14 days to evaluate the quality of our products and return your money back! In accordance with the above-mentioned European Directives.
How can you request a refund?
To resolve the issue of refund – write a request to our support team with a detailed description of the reasons for the refund.